Patient ordering of repeat prescriptions
Patients are advised to register for Patient on-line to order their repeat prescriptions. The current telephone answer machine will be phased out over a period of time as due to the change in CQC regulations and policies, this current practice is deemed no longer practical. Please contact the practice to arrange registering for on-line services or if you wish to discuss an alternative method. Patients can still use the repeat prescription slip and post by external mail or by calling into the surgery.
Sharing Your Health and Care Records
Information used to support your care
When you see a doctor, nurse or any other health or social care professional, we ask you to share information about yourself. This helps us offer treatment and care adapted to your needs. We keep a record of relevant information, which may be written down or held on computer. This record is known as your health, medical or care record.
Your care record may include:
- Basic details about you such as name, address and next of kin
- Details of any diagnosis and treatment you receive including drug prescriptions
- Results of investigations such as blood tests and X-rays
- Details of contact you have with other health or social care professionals such as visits to clinics
- Relevant information from other professionals and those who care for youDifferent health and care professionals involved in your care may make their own notes, so you may have care records in different parts of the NHS and social care services.
In order to deliver the best integrated health and social care services to you in the Bassetlaw area we share relevant personal data between professionals involved in your care - this means sharing records between your GP, Doncaster and Bassetlaw Hospital, Nottinghamshire Healthcare Trust, GP out-of-hours, EMAS ambulance services, 111 provided by Yorkshire Ambulance Service and other health and social care organisations including the Local Authority, which would only be used for the benefits of sharing health information.
Sharing your records helps us to ensure you receive the safest, most appropriate care for you, and reduces the need for you to repeatedly tell your story.
Security & Confidentiality
NHS and social care staff will ensure that all personal data is handled in a lawful manner.
Information about you is securely managed and controlled within Bassetlaw area NHS and social care systems. We won’t usually share your records with anyone who isn’t involved in your treatment, care or support.
You have the right to access your records - for more information please ask your care provider.
You have the right to opt out of your records being shared at any time. However, by not agreeing to share your records you may not always receive the best available service that meets your specific needs.
For Further Information
Please discuss with your GP, reception, or see the Bassetlaw CCG website:
Bassetlaw Telehealth Services
From April 2014, Bassetlaw Telehealth Services (covering Care Navigation, Health Coaching and Telehealth) is available for all people registered with a GP in Bassetlaw. This is a free telephone based service led by a dedicated team of nurses, which is quick, easy and convenient to use.
The service is aimed at local people who have been newly diagnosed with a long term health condition and also for those who have been living with their condition for some time.
Three different types of telephone based care are provided to help benefit local patients:]
• Advice and information
• Health coaching and behaviour change
• Observing and monitoring a long term condition
Further information regarding the service is available on the NHS Bassetlaw Clinical Commissioning Group (CCG) website via the following link www.bassetlawccg.nhs.uk/patient-information/take-control
A brief film has also been produced regarding the local service which showcases inspiring stories from local people who have used and benefitted from the service during the pilot phase. This can be viewed via the following link to the YouTube channel - Bassetlaw Telehealth Pilot
Did you know you can order your repeat prescription, book and cancel appointments and view parts of your medical record through a secure online service? In order to access the online service you will firstly need to register for login and password details. If you wish to register for online services please attend the surgery in person with a form of photographic ID (passport, driving licence etc.) and proof of address (e.g. utility bill) and speak to a member of the Reception Team.
Named Accountable GP:
All of our patients have now been allocated a named GP. More information regarding this can be found on the Named GP page.
We value Patient feedback:
Here at North Leverton Surgery we value the feedback we receive from our patients and are continuoulsy looking to improve the services that we offer.
The new Friends & Family Test is a good way of letting us know what you think about the services we provide. The forms are available from the surgery and can also be accessed via the website
The Friends & Family Test is completely anonymous.